Frequently Asked Questions

Everything you need to know about finding, booking, and offering wellness services on MySpaList.

General

What is MySpaList?
MySpaList is an online platform where licensed/certified massage therapists, spa professionals, aestheticians, acupuncturists, colon hydrotherapists, and other licensed professionals can create an account to advertise their services. As a client, you can filter the therapists as per your needs to find the one that best suits you. We are here to provide a top-quality experience both to professional therapists and clients.
Where to find exclusive offers?
MySpaList is present in the social networks, where Licensed/Certified professionals will be able to find exclusive discounts, and clients will discover a large variety of Spas and licensed professionals. Follow us on Instagram and Facebook to participate in online raffles to win professional services.
How can I contact MySpaList Support Team?
You can click in the “Contact” option located in the website footer or send us an email to hello@myspalist.com, and our Support Team will get back to you.
Is MySpaList a safe platform?
Yes, we work together with trusted third parties to keep our platform secure. All our licensed/certified massage therapists, spa professionals, aestheticians, acupuncturists, colon hydrotherapists, and other licensed professionals are verified to offer a safe environment.
My question is not listed. How can I solve it?
You can click in the “Contact” option located in the website footer or send us an email to hello@myspalist.com, and our Support Team will get back to you.
Can I subscribe to receive updates on new offers or providers?
By subscribing to our newsletter, you’ll receive exclusive offers, updates on new providers, and special discounts.

Professionals

Who can sign up on MySpaList?
Licensed and/or Certified massage therapists, aestheticians, acupuncturists, colon hydrotherapists, and other licensed professionals with a valid ID can sign up to become a member of MySpaList.
How much does it cost to advertise on MySpaList?
MySpaList offers flexible subscription plans for independent licensed/certified massage therapists, spa professionals, aestheticians, acupuncturists, colon hydrotherapists, and other licensed professionals.
What do I need to sign up on MySpaList?
You will need a valid email address, a phone number and a government issued identity document. More than 200 countries ID documents are accepted.
Can I temporarily deactivate my account?
You will be able to deactivate your account at anytime if you are subscribed to the Premium or Elite plans. Once you log in to your MySpaList account, click on “My Plan” tab and then on “Pause my subscription”.
How can I cancel my subscription?
You will be able to cancel your subscription at anytime. Once you log in to your MySpaList account, click on “My Plan” tab and then on “Delete my account”.
What kind of payments are accepted?
We accept a large variety of credit and debit cards. If you have any questions about other payment methods, feel free to send us an email to hello@myspalist.com.
What type of ID documents are accepted?
We accept government issued identity documents such as driver license, identification card, passport, visa, etc. from more than 200 countries.
How do online raffles work?
It is easy. To participate in a raffle you have to be subscribed to the Premium or Elite plans and get in contact with our Support Team by sending an email to hello@myspalist.com. Our Support Team will guide you through the process. You and/or your Spa will be mentioned on our Social Networks.
How to upgrade my subscription plan?
You will be able to upgrade your subscription plan at anytime. Once you log in to your MySpaList account, click on “My Plan” tab and then on “Change my plan”.
How can I update my profile information?
You will be able to update your profile information at anytime. Once you log in to your MySpaList account, click on “Main setup” tab to edit your information.
How can I redeem a discount code?
A discount code can be redeemed by typing it in a text box available after selecting a subscription plan.
I forgot my password. How can I recover it?
You can create a new password by following the process after clicking on the “I forgot my password” option located at the Login page.
What happens if my payment method is not valid anymore?
If your payment method is not valid anymore, please update it or get in contact with our Support Team by sending an email to hello@myspalist.com. We will guide you through the process.
Why is my account deactivated?
Your account could have been deactivated for several reasons, such as the impossibility to process a payment, the impossibility to verify your identity, the repeated complaints from other persons, among others.

Customers

How much does it cost to perform a search on MySpaList?
MySpaList is a free platform for clients. You do not have to create an account to be able to perform a search and get in contact with independent massage therapists and Spas.
How can I perform a search?
On the home page, you will see filters to configure your search to find independent licensed/certified massage therapists, spa professionals, aestheticians, acupuncturists, colon hydrotherapists, and other licensed professionals.
Can I book a sevice through MySpaList?
No, at this moment MySpaList do not offer online booking.
How can I get in contact with a therapist or Spa?
You can get in contact directly with a professional therapist by phone call, text message or email, as specified in their profile details.
How do online raffles work?
It is easy. To participate in a raffle to win exclusive prizes you only have to follow MySpaList official account on Instagram and share MySpaList profile with friends. We will announce the winner on our Social Networks. Additionally, we will get in contact with the winner through Instagram. Every raffle certificate will be available upon request.
Do I need to create an account to use MySpaList?
No, you can browse therapies, view providers in your area, and contact them directly without creating an account. We recommend subscribing to our newsletter to stay updated on the latest news, offers, and exclusive discounts.

For Clients

What is MySpaList?

MySpaList is a wellness marketplace that connects you with licensed massage therapists and top-rated spas near you. Compare providers by service, location, reviews, and pricing, then book your session online in seconds.

How do I find a massage therapist near me?

Use the search bar on our homepage. Select the service you're looking for, choose your location, and optionally filter by therapist gender. You'll instantly see verified providers in your area, along with their specialties, reviews, pricing, and availability.

Is MySpaList free for clients?

Yes. Searching, comparing, and booking through MySpaList is completely free. You only pay for the session you book, at the price displayed on the provider's profile.

Are the therapists on MySpaList licensed?

Yes. MySpaList is built for licensed and certified professionals. Every provider completes an identity verification, and professional credentials are verified before profiles are approved, so you can book with confidence.

What types of services can I book?

You can book a wide range of wellness services, including deep tissue massage, Swedish massage, sports massage, prenatal massage, reflexology, hot stone massage, cupping, facials, and full spa treatments. Many providers offer both in-studio and mobile appointments.

 

What's the difference between in-studio and mobile services?

In-studio sessions take place at the therapist's or spa's location. Mobile sessions mean the provider travels to your home, office, hotel, or event with everything needed for your appointment.

 

Can I choose the gender of my therapist?

Yes. Use the "Therapist Gender" filter to view female therapists, male therapists, or all available providers.

How do I know which provider to choose?

Every provider profile includes verified client reviews, ratings, specialties, service menus, pricing, and availability, making it easy to compare your options before booking.

Can I book a couples massage?

Yes. Many therapists and spas on MySpaList offer couples massage. Search "Couples Massage" in the service dropdown to view available providers near you.

 

What if I need to cancel or reschedule?

Cancellation and rescheduling policies vary by provider and are displayed on each profile before you book. If your plans change, review the provider's policy and contact them directly to make changes to your appointment.

Do I tip my therapist?

Tipping is optional but always appreciated. If you'd like to leave a tip, 15–20% of the session price is the customary amount for massage and spa services in the United States.

For Therapists & Spas

How do I list my practice on MySpaList?

Click "Register as Therapist/Spa," create your professional profile, add your services, pricing, and availability, and complete the verification process. Once approved, your profile will be visible to clients searching in your area.

How much does it cost to join MySpaList?

Listing your practice is free. MySpaList also offers flexible plans for licensed and certified professionals based on your business needs. Visit the registration page to explore available plans and features.

Who can join MySpaList?

Licensed massage therapists, certified wellness practitioners, aestheticians, and spas are welcome to join. MySpaList verifies professional credentials and identity before approving profiles to help maintain a trusted, high-quality marketplace.

How does MySpaList help me get more clients?

Your profile appears when clients search for services in your area. In addition, MySpaList promotes providers through social media and digital marketing, helping you reach more potential clients without managing your own advertising campaigns.

 

Can I manage my own schedule?

Yes. You have full control over your availability, services, and pricing. Clients can only book the appointment times you've made available, making it easy to fill last-minute openings.

How do reviews work?

After each completed session, clients can leave a rating and review on your profile. Verified reviews help build your reputation and improve your visibility in MySpaList search results.

Can I offer both in-studio and mobile services?

Absolutely. You can list each service as in-studio, mobile, or both, and even set separate pricing for each option if you choose.

How do I get paid?

MySpaList uses a secure payment platform to process client bookings. Payment details, payout information, and payment schedules are available in your provider dashboard after registration.

Can spas list multiple therapists and services?

Yes. Spa profiles support multiple therapists, comprehensive service menus, and team listings, allowing clients to explore everything your business offers in one place.

Trust, Safety & Payments

Is my payment information secure?

Yes. All payments are processed through a secure, encrypted payment platform. MySpaList never shares your payment information with providers.

How does MySpaList verify providers?

Providers complete an identity verification during registration, and we require proof of professional licensing or certification before profiles are approved.

 

What if I have an issue with a booking?

If you experience any issues with a booking, contact us at hello@myspalist.com, and our support team will work with you to resolve the issue as quickly as possible.

Does MySpaList operate in my state?

MySpaList currently features providers across New York, New Jersey, Maryland, Florida, North Carolina, South Carolina, Georgia, California, Connecticut, Arizona, Illinois, and Texas—and we're continuing to expand. If your area isn't available yet, check back soon or join as a provider to help launch MySpaList in your local market.

Are you a therapist or spa?

Check how MySpaList can help you attract more clients by exposing you to a wider audience. Enjoy MySpaList experience!

For Therapists

Get discovered by local clients, manage your schedule, and build your reputation through verified reviews.

For Spas

Increase occupancy, showcase your services, and attract high-intent customers ready to book.